Contact Us

Thank you for visiting ProGear Kits.

We appreciate your interest in our store and are committed to providing excellent customer service before, during, and after every purchase. Whether you have questions about our products, your order, shipping, sizing, customization, or returns, our support team is always ready to assist.

Customer Support

Website: https://www.progearkits.com

Email: jerseyhelp@hotmail.com

Our customer service team responds to most inquiries within 24–48 business hours (Monday–Friday).

Please note that response times may be slightly longer during weekends, public holidays, or major sporting events due to increased customer inquiries.

How Can We Help?

We are happy to assist you with:

• Product recommendations

• Jersey sizing guidance

• Order status updates

• Shipping information

• Tracking assistance

• Returns and exchanges

• Refund requests

• Custom jersey inquiries

• Wholesale or team orders

• Technical support

• General questions

Before Contacting Us

To help us resolve your inquiry as quickly as possible, please include the following information whenever applicable:

• Your full name

• Order number

• Email address used for the purchase

• Product name

• A detailed description of your question

• Photos (if reporting damaged, defective, or incorrect items)

Providing complete information allows our team to respond more efficiently.

Order Updates

After your order has been processed, you will receive an email confirmation followed by a shipping confirmation with tracking information (when available).

If you have not received these emails, please check your spam or junk folder before contacting us.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Include clear photos showing:

• The product received

• Packaging

• Shipping label

• Any visible damage

Our support team will review your case and provide an appropriate solution as quickly as possible.

Custom Jerseys

Customized products are made according to the specifications selected by the customer.

Please carefully review all customization details before placing your order.

If a customized item arrives with an error caused by us, we will gladly arrange a replacement or another appropriate solution.

Business Cooperation

For wholesale purchases, sports clubs, schools, organizations, promotional events, or business partnerships, please contact us by email. We are happy to discuss bulk pricing and cooperation opportunities.

Customer Satisfaction

At ProGear Kits, customer satisfaction is our highest priority.

We continuously improve our products, services, and shopping experience to ensure every customer enjoys a smooth, secure, and enjoyable purchase.

Thank you for choosing ProGear Kits.

We look forward to serving sports fans around the world.