Last Updated: July 2026
At ProGear Kits, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
Please read this Return & Refund Policy carefully before requesting a return.
You may request a return within 30 days after receiving your order.
To qualify for a return, the item must:
Be unused and unworn
Be in its original condition
Include all original tags and packaging
Show no signs of washing, alteration, or damage caused by improper use
Returns that do not meet these conditions may not be accepted.
The following products are generally not eligible for return:
Customized jerseys with personalized names or numbers
Personalized products made to customer specifications
Gift cards
Clearance or final sale items (where stated)
If you receive:
the wrong item,
a damaged item,
a defective product, or
an item with a manufacturing defect,
please contact us within 48 hours after delivery.
Please include:
Your order number
Clear photos of the product
Photos of the packaging
A brief explanation of the issue
After review, we may offer:
A replacement
A full refund
A partial refund
Another suitable solution depending on the situation
Please do not send any item back without contacting us first.
Our customer service team will provide return instructions and the correct return address.
Unauthorized returns may experience delays or be refused.
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages without tracking.
Once your returned item has been received and inspected, we will notify you of the outcome.
Approved refunds are typically processed within 3–7 business days.
Depending on your payment provider, it may take additional time for the refund to appear in your account.
We only replace items if they are defective, damaged, or incorrectly shipped.
If you would like a different size or product, please contact our customer service team before returning your item.
Customized jerseys are produced according to the information submitted by the customer.
Please carefully verify all names, numbers, sizes, and customization details before completing your purchase.
Returns or refunds cannot be accepted for customer-input errors.
However, if we make a production mistake, we will arrange an appropriate replacement or refund.
Orders may be canceled before processing begins.
Once an order has entered production, packaging, or shipment, cancellation may no longer be possible.
Customized orders usually enter production shortly after payment confirmation.
If you have any questions regarding returns or refunds, please contact:
Email: jerseyhelp@hotmail.com
Our customer support team will respond as soon as possible and assist you throughout the return process.
Thank you for shopping with ProGear Kits.
