Frequently Asked Questions (FAQ)

About ProGear Kits

1. What is ProGear Kits?

ProGear Kits is an online store offering sports apparel inspired by the world's most popular competitions, teams, and athletes. Our collections include soccer, basketball, baseball, hockey, and American football apparel.

2. What products do you sell?

We offer sports jerseys, fan apparel, training wear, hoodies, jackets, shorts, and accessories covering Soccer, NBA, NFL, NHL, MLB, NCAA, and more.

3. Which sports do you cover?

Our collections include:

• Soccer

• Basketball

• American Football

• Baseball

• Ice Hockey

• College Sports

4. Which leagues and tournaments are featured?

Our catalog includes apparel inspired by:

• FIFA World Cup

• UEFA Champions League

• Premier League

• La Liga

• Serie A

• Bundesliga

• Ligue 1

• NBA

• NFL

• NHL

• MLB

• NCAA

5. Do you ship worldwide?

Yes. We deliver to most countries and regions worldwide.

Orders

6. How do I place an order?

Simply browse our collections, select your preferred size and options, add the product to your cart, and complete checkout securely.

7. Can I modify my order?

Please contact us as soon as possible. Changes can only be made before processing begins.

8. Can I cancel my order?

Orders may be canceled before they enter processing or customization.

9. Will I receive an order confirmation?

Yes. An order confirmation email will be sent immediately after your purchase is completed.

10. I didn't receive my confirmation email.

Please check your spam or junk folder first. If you still cannot find it, contact our customer service.

Payment

11. What payment methods do you accept?

We accept major credit cards and other secure payment methods displayed during checkout.

12. Is my payment secure?

Yes. Payments are processed through secure encrypted payment providers.

13. Will I be charged additional fees?

Your final order total is shown during checkout. Import duties or taxes may apply depending on your country's regulations.

Shipping

14. How long does processing take?

Most orders are processed within 2–5 business days.

15. How long does shipping take?

Estimated delivery is generally between 5–20 business days depending on your location.

16. How can I track my package?

Tracking information will be emailed once your order has shipped.

17. My tracking hasn't updated.

Tracking may require 24–72 hours to become active after shipment.

18. Why did my order arrive in multiple packages?

Large orders or products shipped from different fulfillment locations may arrive separately.

19. What if my package is delayed?

International shipping may occasionally be delayed by customs inspections, weather conditions, or transportation issues.

20. My package shows delivered, but I haven't received it.

Please first check with household members or neighbors, then contact the local carrier. If assistance is still needed, contact our support team.

Products

21. Are your products true to size?

Most items follow our standard size chart. Please review the size guide before purchasing.

22. Where can I find the size chart?

A detailed size guide is available on each product page.

23. What materials are used?

Most jerseys are made from lightweight, breathable, moisture-wicking polyester fabrics designed for everyday comfort.

24. Will colors look exactly like the pictures?

Colors may vary slightly depending on screen settings and lighting conditions.

25. Do you regularly add new products?

Yes. We continuously update our collections with new arrivals throughout the year.

Custom Jerseys

26. Can I personalize a jersey?

Yes. Selected products offer customization options.

27. Can customized jerseys be returned?

Personalized products generally cannot be returned unless they arrive damaged or contain production errors caused by us.

28. Can I change customization details after ordering?

Changes are only possible before production begins.

29. How long does customization take?

Customization usually adds 1–3 business days to normal processing.

30. What happens if I entered the wrong name or number?

Please contact us immediately. Once production has started, changes may no longer be possible.

Returns & Refunds

31. What is your return period?

Eligible products may be returned within 30 days after delivery.

32. How do I request a return?

Email jerseyhelp@hotmail.com with your order number and return request.

33. How long does a refund take?

Approved refunds are generally processed within 3–7 business days after inspection.

34. Who pays return shipping?

Unless the return results from our error or a defective product, customers are responsible for return shipping costs.

35. What if I receive the wrong item?

Please contact us within 48 hours with photos. We'll work quickly to resolve the issue.

Customer Support

36. How can I contact customer service?

Email us anytime at jerseyhelp@hotmail.com.

37. How quickly do you reply?

Most inquiries receive a response within 24–48 business hours.

38. Do you offer wholesale pricing?

Yes. Please contact us for bulk orders or team purchases.

39. Can I request product recommendations?

Absolutely. Our support team is happy to recommend products based on your preferences.

40. I still have a question.

If your question isn't answered here, please contact us at jerseyhelp@hotmail.com. We'll be happy to assist you.

Product Quality & Performance

41. What materials are used in your jerseys?

Our jerseys are made from lightweight, breathable, and soft-performance fabrics designed for everyday comfort and athletic activities. The materials help promote airflow and moisture management for a comfortable wearing experience.

42. Are your jerseys comfortable for sports and training?

Yes. Our performance fabrics are designed to be lightweight, breathable, and flexible, helping you stay comfortable whether you're training, playing, or supporting your favorite team on game day.

43. Are your jerseys made with environmentally conscious materials?

We work with manufacturing partners that prioritize responsible production practices. Our fabrics are manufactured without intentionally added formaldehyde or benzidine-based substances and are produced in accordance with applicable quality and safety standards.

44. Will the names, numbers, or graphics peel off easily?

Our jerseys are produced using advanced heat-transfer and printing technologies to provide durable adhesion and long-lasting graphics under normal use and care. Following the recommended washing instructions will help maintain the appearance of your jersey over time.

45. How should I wash my jersey?

For the best results, we recommend washing your jersey inside out in cold water using a gentle cycle. Avoid bleach, high-temperature drying, and direct ironing on printed areas to help preserve colors and graphics.

46. Are the jerseys suitable for everyday wear?

Absolutely. Our jerseys are designed for both sports activities and casual everyday wear, offering a balance of comfort, durability, and modern athletic style.

Payment & Shopping Security

47. Is it safe to shop at ProGear Kits?

Yes. We use industry-standard SSL encryption and trusted payment providers to help protect your personal and payment information throughout the checkout process.

48. What payment methods do you accept?

We accept major credit cards and other secure payment methods available at checkout. Available payment options may vary depending on your country or region.

49. Is my payment information stored on your website?

No. Sensitive payment information is processed securely by trusted third-party payment providers. We do not store your complete credit card details on our servers.

50. Why can I shop with confidence at ProGear Kits?

We are committed to providing secure checkout, reliable customer support, quality-focused products, and transparent order tracking to deliver a smooth and dependable shopping experience from purchase to delivery.